tag:blogger.com,1999:blog-10348439.post112542857158995250..comments2023-10-07T08:26:49.828-07:00Comments on A Lover's Journal: Best Buy Geek Squad or Joke Squad?Libran Loverhttp://www.blogger.com/profile/08385670064264356313noreply@blogger.comBlogger14125tag:blogger.com,1999:blog-10348439.post-1115735058543473332010-11-04T19:34:10.122-07:002010-11-04T19:34:10.122-07:00Geek Squad really doesn't look out for the cus...Geek Squad really doesn't look out for the customer's best interests, it looks out for itself. You can tell when things are going to take a LONG time when you have multiple people in line complain about Geek Squad's poor customer service.<br />I recently had <a href="http://www.rjhsolutions.ca/2010/10/11/dealing-with-best-buy-geek-squad.html" rel="nofollow">an interesting experience with Geek Squad</a> when I sent in my laptop. Only after 2.5 months and turning blue in the face, did I get the store refund.rhechthttps://www.blogger.com/profile/03013286672634757014noreply@blogger.comtag:blogger.com,1999:blog-10348439.post-16210599949622413582008-02-13T13:52:00.000-07:002008-02-13T13:52:00.000-07:00In addition to Knoppix (which is also good), check...In addition to Knoppix (which is also good), check out Trinity Rescue Kit.<BR/><BR/>Basically...boot CD in "broken" machine, mount and share all partitions over the network...all automated.<BR/><BR/>Then from a wokring windows PC, go to Start, Run, \\IPADDRESSOFDOWNEDPC, all partitions will show up over the network :)<BR/><BR/>You can also do RAM tests and Antivirus scans, and some other cool stuff.<BR/><BR/>-computermikeAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-10348439.post-18053260766177631522007-03-25T20:18:00.000-07:002007-03-25T20:18:00.000-07:00Dear Anonymous-from-the-Geek-Squad,Thanks for that...Dear Anonymous-from-the-Geek-Squad,<BR/><BR/>Thanks for that very interesting and informative comment. I appreciate your taking the time to leave a comment here. I don't really hate members of the Geek Squad. I understand that they are for the most part struggling people, working on low wages. But I hate the corporate policies of Best Buy that allow/cause these things to happen.<BR/><BR/>Thanks again.<BR/><BR/>LLLibran Loverhttps://www.blogger.com/profile/08385670064264356313noreply@blogger.comtag:blogger.com,1999:blog-10348439.post-2803962173153302742007-03-24T00:27:00.000-07:002007-03-24T00:27:00.000-07:00Hey dude, I work at Geeksquad and I thought I'd te...Hey dude, I work at Geeksquad and I thought I'd tell you that anyone that wanted to charge you a labor charge should be fired instantly, we are not to charge labor on anything thats why are services seem so high. This is both a good and bad thing as in some instances we end up working for 4-5 days on tings that we have only charge 29 dollars for diagnostics or whatever. I will appologize for my "fellow" Geeks, I thinkit is important to note, there is no test to become a geeksquad agent. So don't assume they know what the hell is going on. Its kinda like a hair salon, you just get to gues who actually knows whats going on, and now with vista assume they're full of shit. The other thing that pisses me off about your story is if you were truly under a service plan, and your hard drive failed they should have done data backup for free....well you already payed what 300 dollars for the psp so not realy free but you know. Don't hate the geeks just understand they are unskilled labor like everyone else at bestbuy.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10348439.post-66383447151836681432007-03-15T17:15:00.000-07:002007-03-15T17:15:00.000-07:00Anonymous - THANK YOU for your excellent comment. ...Anonymous - THANK YOU for your excellent comment. I had never heard about this Knoppix system. I wish I knew about this when my Windows crashed.<BR/><BR/>Anyway, better to learn late than never. Once again, thanks for your very useful comment. Agree with your opinions 100%.<BR/><BR/>LLLibran Loverhttps://www.blogger.com/profile/08385670064264356313noreply@blogger.comtag:blogger.com,1999:blog-10348439.post-48728710042625052872007-03-15T05:03:00.000-07:002007-03-15T05:03:00.000-07:00Hi, sorry to hear about your Geeksquad experience....Hi, sorry to hear about your Geeksquad experience. Yes, they suck, and they and similar operations like Circuit City's Firedog overcharge for shitty service. These should be avoided. <BR/><BR/>I once applied for a job at one of them, and they told me 20% or less of it would be computer repair, and the other 80% of my job would be trying to get people to buy stuff, but that I shouldn't tell the customer this if hired. This turned me off, and so I don't have the job. These places ought to be investigated by consumer protection agencies and punished for ripping people off. They especially victimize elderly people. <BR/><BR/>Actually, the hard drive didn't need to be removed physically from the machine just because Windows wouldn't boot. If it happens again don't take it to Geek Squad. Instead, either download a Knoppix iso from Knopper.net and then burn the ISO to a cd, or buy a cheap Knoppix CD from someone on eBay for 2 or 3 dollars. <BR/><BR/>Even if Windows won't boot, Knoppix will if your hard drive still has some life in it. Usually the hard disk isn't dead. Just leave your hard disk in your machine (don't even open the machine), pop the CD into your drive and boot Knoppix, a live Linux system that runs entirely from the CD without messing with your hard drive. When the KDE Desktop environment appears (complete with icons, wallpaper, etc) just click on the icon for your hard drive and find your Windows files that you need to save. Then launch the CD/DVD burning program k3b from the K menu (in the same place where the Start menu is found in Windows). Then drag and drop the stuff you want to save into k3b and burn it all to blank CDs and/or DVDs. <BR/><BR/>If the people at Geek Squad told you the only way to back anything up was to remove the drive physically and hook it up to another machine, and if they told you that you'd have to pay them hundreds of dollars for them to do this crappy job, then they are idiots who should be working at McDonald's instead. <BR/><BR/>Unfortunately, in today's America, businesses don't care about customers. They care only about making money, even if through deception and incompetence.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10348439.post-1145831993690822172006-04-23T15:39:00.000-07:002006-04-23T15:39:00.000-07:00I feel your pain man. I am a Special Agent out of ...I feel your pain man. I am a Special Agent out of the california area. Almost all of the In store techs have some kind of down syndrome. I have to appologize for that. The managers at best buy push to hire "selling" techs. These techs no 3 things, a damn thing, nothing, and selling. Usually 3 out of the 10 working there actually know what they are doing. That is the reason why you deal with douche bags at the GeekSquad desk. Our integrity is falling through the crack when the CIA's still carry the geek squad name. They should go back to wearing black shirts.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10348439.post-1138761986570049662006-01-31T19:46:00.000-07:002006-01-31T19:46:00.000-07:00Please note Mam, your situation is being discussed...Please note Mam, your situation is being discussed very heavily in our forums in a way to better improve us. We promise next time you come it you will have a better computing experience. Also we are making it better for everyone. We are sorry this happened to you, but we are learning from it and improving from it. Thank you for voicing you opinionAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-10348439.post-1138674682692267672006-01-30T19:31:00.000-07:002006-01-30T19:31:00.000-07:00Response to the last two anonymous comments: Pleas...<B>Response to the last two anonymous comments:</B> Please don't try to clarify the cost of data backup to me. Please clarify that to <I>your own</I> agents, tell them <I>exactly</I> how much what costs and train them to communicate that <I>clearly</I> to the customers. I am not asking anyone to go against policy or do me a favor or haggle over price with me. I am asking for a consistent, convincing quote. So far, <I>nobody</I> including this anonymous commentor have been able to give me a convincing, consistent quote.<BR/><BR/>I have no doubts that the Geeksquad guys have a bunch of things to do per person, every hour. I am in IT services. I have had jobs where I needed to do a dozen things in an hour and answer half a dozen clients. So, I know how it goes. But there is something called <I>process</I>! Just to give a small example: If someone could have given me the right information and set the right expectations on the very first phone call, why would there be a need for me to call frequently? How would that someone be able to give me the right information and set the right expectations? If they had something called a process, which helped them to properly estimate and schedule work. Do you guys have a log book or software application in which you can plan and schedule the work for your entire team and each individual on your team? Are you guys able to consistently give dependable estimates to your customers? Are you guys able to consistently stick to your deadlines?<BR/><BR/>FYI - I did not call every two hours. <I>Each</I> time I called, it was at exactly the time when I was told my work would be done.<BR/><BR/><B>To All Geek Squad guys out there:</B> Listen guys. Yes, really <I>listen</I>. Don't give me any more defensive statements. Listen to what I have said in my blog. See where the problem areas are and work to improve them. You can't achieve much by trying to convince me about something. But you can definitely achieve something for yourselves by learning what went wrong in my case and applying those lessons when dealing with your next customer.<BR/><BR/>Thank you for discussing my blog on <A HREF="http://geeksquadforums.com/viewtopic.php?t=16701" REL="nofollow">your forum</A>. I appreciate it. Too bad I don't have access to actually know what is being discussed! :-)Libran Loverhttps://www.blogger.com/profile/08385670064264356313noreply@blogger.comtag:blogger.com,1999:blog-10348439.post-1138668684467081782006-01-30T17:51:00.000-07:002006-01-30T17:51:00.000-07:00I am sure that customers constantly calling to fin...I am sure that customers constantly calling to find out about their computers doesn't help. The person answering the phone is probably the same person that could be working on your computer if you weren't calling every couple of hours to find out about your data. Also, I have a Best Buy warranty and nowhere in there does it say that your product can not be serviced anywhere else, that is a myth which you could have debunked by actually reading your warranty contract.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10348439.post-1138650229462560182006-01-30T12:43:00.000-07:002006-01-30T12:43:00.000-07:00Yeah, The standard cost (as I am a NC Geeksquad Ag...Yeah, The standard cost (as I am a NC Geeksquad Agent) is 89 per media backup (per dvd ie 4.7gb or cd ie 700mb). To back up an entire harddrive, rather than being 'haggled' they actually went against policy to your favor. In reguards to turn time, there is no way that anyone can guarentee this. With the number of responsibility given in a retail enviroment, you have to focus each minute of your time individually. So although burning cd's doesn't take a lot of effort or time if dedicated. If there are 8 to 10 other things to be done, and undoubtivly 30 other people complaining because they were not #1 priority, you have to do what you can.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10348439.post-1126845000770391042005-09-15T21:30:00.000-07:002005-09-15T21:30:00.000-07:00Wow sounds like you had a bad experience in Arizon...Wow sounds like you had a bad experience in Arizona. My brother works for Geek Squad in Texas, he told me $89 for every 4GB of data. There is no price sign in their store. But even I know you should just speak to the manager if you have a problem; taking it to another store just creates confusion and makes it take longer. As you said "ready only the next day, the TENTH day since my laptop crashed!"; well it probably could've been done sooner by getting a manager involved. Looks like the only manager you spoke to was to snatch your laptop from one store to take it to another. I work in retail and I know firsthand that people expect their problem to be the MOST IMPORTANT problem in the store. Come back to Earth. I know you got bad service, and of course they never answer the phones, but I'm sure speaking in a polite manner with Please and Thank You will get you very far with retail managers. I guess the lesson here is you should always backup your own stuff if you want to be sure about it.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10348439.post-1125443306141349722005-08-30T16:08:00.000-07:002005-08-30T16:08:00.000-07:00The above comment was deleted because it was an ad...The above comment was deleted because it was an ad to a gambling site.Libran Loverhttps://www.blogger.com/profile/08385670064264356313noreply@blogger.comtag:blogger.com,1999:blog-10348439.post-1125432157951590942005-08-30T13:02:00.000-07:002005-08-30T13:02:00.000-07:00This comment has been removed by a blog administrator.Anonymousnoreply@blogger.com