Came across a gruesome piece of news this evening. Not able to get it out of my head.
Edited on 12/13/2012 with the following note: The original version of this article contained partial quotes from the below linked articles with proper link attribution. I consider this fair-use and not scraped content as defined by Google. Yet, Google informed me that this violates their policies. Therefore, I removed the quoted portions of the articles. You can read the full articles from the links below.
Wipro staffer raped, killed in Yahoo! News
BPO shocker exposes lapses in Telegraph India
Wipro cabbie not new to crime, say cops in Times of India
BPO cabbies' profiles not checked in Times of India
This news is particularly chilling for us (myself and thousands of other Indians) because we have female siblings, relatives and friends who work in Indian tech industry, travelling at odd hours in cabs and rickshaws. Just like the boyfriend of the victim in this latest incident, we have been on the phone with our relatives and friends, while they travelled to or from their offices at odd hours. It is all too easy to imagine the worst happening to our near and dear ones...
It is not just the female employees who are in danger. Just this morning, I read several reports of male employees of tech companies in Bengalooru being assualted, kidnapped and murdered for their money. Some of these incidents involved crimbes by drivers of cabs for the companies of the victims.
In Dec 2005, when writing about
another rape and murder incident of a BPO employee in Bangalore, I had quoted Wipro's measures to ensure the safety of their employees as a good example of what should be done. Ironically, this latest incident has happened despite those measures being in place. Rules and processes are only as good as how well they are practiced.
Being a tech industry insider I know that not all rules and processes are followed - this includes even the processes that are part of our core work. Over a period of time, things become lax, omissions and errors creep in. Every company's management is aware of this. As such, Wipro (and other companies) should have more stringent reviews and audits in place to ensure that the rules which affect the physical security of their employees should be practiced with no lapses.
I know that the rules governing the security of the office locations, gates, access to certain areas, cameras inside the office, etc. are very stringently practiced in Wipro. So, it is difficult to understand how in the matter of employee's physical safety, there could have "been a criminal manipulation of our processes", as
admitted by T K Kurien, Wipro BPO's president himself.
But I am not blaming the company alone. Every individual also has a responsibility to be extra vigilant and take precautions for personal safety. The lamentable and ineffective state of law enforcement and judicial system in India makes criminals incredibly brazen, almost to the point of being stupid. Yet, they get away with their crimes more often than not, which is what makes them so brazen and reckless. In such an atmosphere nobody can afford to be careless when it comes to personal safety.
The perpetrators of this crime should get the most stringent punishment and hope they get it soon. The criminal of the 2005 rape and murder case in Bengalooru I referred to earlier, has still not been sentenced, while the trial proceedings drag on. This despite that case being pursued in a 'fast track' manner by the court system!
Hopefully, this incident makes everyone extra vigilant.